Privacy Policy

Last Updated: February 4, 2026

At Captiv Copy Studio, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our services or visit our website.

We are a web design, copywriting, and automation agency based in the United States. We operate as a small sole-proprietor business committed to protecting your personal information.

1.Information We Collect

When you contact us through our website forms, we collect:

  • Name: To address you personally in our communications
  • Phone Number: To respond to your inquiry via SMS or call
  • Message/Inquiry Details: To understand your needs and provide appropriate services

We only collect information that you voluntarily provide to us. We do not use cookies, tracking pixels, or other automated data collection methods on our website.

2.How We Use Your Information

We use your personal information exclusively for the following purposes:

  • To respond to your inquiries and provide customer support
  • To communicate with you about services you've requested
  • To deliver project updates and transactional information
  • To improve our services based on your feedback

We do NOT use your information for:

  • Mass marketing campaigns or promotional blasts
  • Selling or renting to third parties
  • Any purpose unrelated to your service inquiry

3.SMS/Text Messaging Consent

By providing your phone number through our contact forms, you consent to receive SMS text messages from Captiv Copy Studio in response to your inquiry.

Important SMS Information:

  • Message frequency varies based on your inquiry
  • Message and data rates may apply (check with your carrier)
  • We send only transactional and support messages - no marketing blasts
  • Reply STOP to opt out of SMS at any time
  • Reply HELP for assistance

We use Twilio as our SMS service provider. Twilio's privacy practices are governed by their own privacy policy.

Opting Out: You can stop receiving SMS messages at any time by replying STOP to any message. You may also contact us at hello@captivcopystudio.com to request removal from SMS communications.

4.Data Sharing and Third Parties

We do NOT sell, rent, or share your personal data with third parties for marketing purposes.

The only third-party service we use is:

  • Twilio: For SMS communication delivery. Twilio processes your phone number solely to deliver our messages to you.

We may disclose your information only if required by law or to protect our legal rights.

5.Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Secure data storage with encryption
  • Limited access to personal information (only necessary personnel)
  • Regular security reviews and updates
  • Secure communication channels

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6.Your Rights and Opt-Out Instructions

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Opt-Out: Unsubscribe from SMS communications at any time

To exercise your rights:

We will respond to your request within 30 days.

7.Data Retention

We retain your personal information only as long as necessary to:

  • Provide services you've requested
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

If you request deletion of your data, we will delete it within 30 days unless we are legally required to retain it.

8.Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Captiv Copy Studio

Email: hello@captivcopystudio.com

Alternate: Captiv.copy.studio@gmail.com

Phone: (281) 696-0167

Location: United States

By using our services, you acknowledge that you have read and understood this Privacy Policy.